We strive to maintain the highest quality standard for our product. Our every ingredient is sourced and chosen carefully. While there is no convenient way to return the product, if you are not satisfied, please first refer to Transitioning to Raw Food to ensure a proper transition to raw food is taking place. If after gradually transitioning to raw, you or your kitty are still not satisfied with Bobcat Raw Food, we will refund you your money, minus shipping and handling. All claims must be made within 30 days of the date of purchase.